Front-of-house
Service Basics
Confidence-building fundamentals for new servers and hosts.
Course overview
What you'll get
Service isn't a personality — it's a repeatable set of moves. This course covers greeting, table management, upselling without being pushy, handling complaints, and running a section on a busy Saturday.
By the end, you'll be able to
- Greet, seat, and read a table correctly
- Upsell appetizers and wine without feeling slimy
- Handle a guest complaint so they come back
- Run a 6-top section during a rush without a ticket getting lost
Curriculum
Inside the course
5 modules — self-paced, with progress that saves automatically.
- 01First impressions15 min
- 02Running a section25 min
- 03The art of the suggestive sell20 min
- 04Service recovery20 min
- 05Final assessment15 min
Ready to get your team certified?
Buy seats in under a minute. Invite learners by email or CSV. Track completion from a single dashboard.